Frequently
Asked Questions
History Magazine Magazine
History
Magazine Books
Shopping
with History Magazine
Publisher
Information
History
Magazine Magazine
Where
can I buy History Magazine?
History Magazine is available by subscription, on some
newsstands and at a few genealogical supply outlets. To subscribe,
complete our subscription
order form to start receiving History Magazine at
your home. History Magazine can also be found on certain
newsstands, including Barnes and Noble, Borders, Chapters and
many more. US residents can enter their ZIP code here
to find nearby retailers, however, this information only concerns
distribution and does not guarantee that they will have magazines.
This information is not available for Canada.
How
do I subscribe to History Magazine?
Complete our subscription
order form or use one of our other convenient ordering
options.
How
much does it cost to subscribe?
Subscription rates are listed on our subscription order form.
In the US, you may subscribe for one year for $28, two years
for $48 or three years for $65 (prices in US dollars). In
Canada, you may subscribe for one year for $34.98, two years
for $58.30 or three years for $75.26 (prices in Canadian dollars
and including GST; please substitute HST or add QST if applicable).
Outside of the US and Canada, you may subscribe for one year
for $45, two years for $80 or three years for $115 (prices
in US dollars).
Do
you offer a satisfaction guarantee?
Yes, there is no risk. If History Magazine fails to
meet your needs, or live up to the promises we have made,
you are entitled to a refund on all unmailed copies for any
reason or no reason. Any refund will be made promptly and
cheerfully. We also refund the shipping portion of your order.
When
can I expect my first issue?
Once we receive your order, we process it immediately. The
standard delivery time is 4-6 weeks. If you order your new
subscription in the first month of the issue, your subscription
will start with the current issue. For example, if you subscribed
in May, your first issue would be the May/June issue. New
subscriptions ordered in the latter month of an issue will
start with the following issue. For example, if you subscribed
in June, your first issue would be the July/August issue.
When
in the month will my magazine arrive?
We try to arrange for the magazines to be on the newsstands
and for subscribers to receive their copies on the first day
of the first month on the cover (i.e. September/October issue
on 1 September). Usually everyone has had received the magazine
by the first of the month, and many of them get it two weeks
early.
What
if my magazine doesn't arrive?
If you are missing an issue, please contact us via e-mail
or call toll-free 1-888-326-2476 or 416-491-3699.
How
do I order a gift subscription?
Visit the History
Magazine online shopping facility and select Gift Subscription.
Enter
your name, address etc. in the billing section, and use the
shipping information section to enter the name and address
of the person receiving the subscription. History Magazine
will send a card to the gift recipient.
How
do I renew my subscription?
Visit the History
Magazine online shopping facility and select Subscription
Renewal.
How
do I report a change of address?
Visit our special address
change page to submit your change online, notify the Circulation
Department via e-mail
or call 1-888-326-2476 or 416-491-3699, ext. 111. Please allow
3-6 weeks for your address change to appear on your subscription.
How
do I cancel my subscription?
Notify the Circulation Department via our
on-line cancelation form or call 1-888-326-2476 or 416-491-3699.
A refund will be issued for all unmailed copies remaining
on your subscription.
What
happens to my subscription if you go out of business?
History Magazine is financially very healthy so this
possibility is remote. In 27 years of publishing, we can honestly
claim that no subscriber has ever lost their money. If History
Magazine were to close, all subscribers would be offered
an alternative publication or a refund.
Do
you offer a trial copy of History Magazine?
Yes, to give everyone a chance to see why History Magazine
has been so successful, we are currently offering a trial
issue of the magazine (in North America only). This program
is limited to one copy per address and per e-mail address.
Unfortunately, our trial issue program is too expensive to
operate outside of our local, North American market.
Do
you publish an index of past articles in History Magazine?
Yes, you can access the entire list of past articles in History
Magazine by visiting our index
page.
How
do I order a back issue of History Magazine?
There is a high demand for back issues. All issues are available
in History Magazine's Year books.
To order issues use the online
shopping facility or contact the Circulation Department
via e-mail or
call 1-888-326-2476 or 416-491-3699.
History
Magazine Books
What
are the contents of your books?
A description of the contents each
of our books is available on our website. How
do I order a book?
Visit the History
Magazine online shopping facility to order any of the
History Magazine books.
When
can I expect delivery?
Once we receive your order, we process it immediately. Please
allow 3-6 weeks to receive your order.
What
if my books don't arrive?
If your order has not arrived after 4 weeks, please contact
us via e-mail
or call 1-888-326-2476 or 416-491-3699.
How
do I order books as gifts?
Visit the History
Magazine online shopping facility. Enter your name, address
etc. in the billing section, and use the shipping information
section to enter the name and address of the person receiving
the book. History Magazine will send a card to the
gift recipient.
Shopping
with History Magazine
What
ordering options do you offer?
There are several different ways to place an order with History
Magazine.
- Website:
You may order on our online
shopping facility, 24 hours a day, 7 days a week.
- Phone:
You can place your order by calling toll-free 1-888-326-2476
or 416-491-3699, Monday-Thursday, 8:30am-4:30pm and Friday
8:30am-1:30pm EST. Please have your Visa or MasterCard handy.
We will be glad to assist you.
Which
major credit cards do you accept?
We accept Visa and MasterCard.
Is
your server secure for credit card use?
Our order forms are hosted on a secure server, meaning it
is safe to enter your credit card information on the site.
We take credit card security seriously: we do not keep credit
card numbers on a computer database and we shred all written
notes once the transaction has been completed. If you are
not comfortable with entering your information on the site,
please use one of our other ordering options. Your credit
card company does not hold you responsible for fraud committed
on Internet transactions.
Who
do I call about a billing query?
Contact the Circulation Department via e-mail
or call 1-888-326-2476 or 416-491-3699.
What
are your shipping costs?
Shipping costs are included in all of our product prices,
as we dislike the common practice of gouging customers for
shipping when they have no practical alternative. Delivery
time is usually 3-6 weeks.
Publisher
Information
What
is your privacy policy?
We take your privacy seriously. History Magazine does
not sell, rent or trade subscriber information. We do ask for
phone numbers on orders but this is only in case of queries
related to the order.
How
often do you publish History Magazine?
History Magazine is published six times a year.
How
do I submit a letter to the Deputy Editor of History Magazine?
Please follow this link to find
out how to contact History Magazine's editorial staff
by either e-mail or regular mail.
How
do I submit an article to History Magazine?
You can contact the editors of History Magazine via
e-mail
to request author guidelines or visit this link. The publisher is not responsible
for unsolicited manuscripts, and our review process on unsolicited
manuscripts can be lengthy.
Who
do I contact to discuss advertising opportunities?
Please contact Advertising Services via e-mail
or call 1-888-326-2476 or 416-491-3699. View our media
kit.
Who
publishes History Magazine and where are you located?
History Magazine is published by Moorshead Magazines
Ltd. As of March 1, 2008, the publisher is Edward Zapletal. The founding president and former publisher is Halvor Moorshead. History Magazine is based in Toronto, Canada.
The Niagara Falls address is a mail drop box; we do not have
offices in Niagara Falls. We consider ourselves to be North
American: 90 percent of the circulation is in the US, 9 percent
in Canada and one percent elsewhere.
What
related magazines do you publish?
Moorshead Magazines Ltd. publishes a number of titles. The
most relevant to History Magazine readers are Family
Chronicle and Discovering Family History. Since its launch in 1996, Family Chronicle has enjoyed
great acclaim and has established itself as a leading magazine
for genealogists and family historians. Discovering Family History was launched in February 2008 and is targeted at those people who are new to genealogy research.
How
do I contact History Magazine publishers?
Toll-Free: 1-888-326-2476
Phone: 416-491-3699
Fax: 416-491-3996
US Mail: PO Box 194, Niagara Falls, NY 14304
Canadian/International Mail: 505 Consumers Road, #500, Toronto,
ON, M2J 4V8
|
